Ugovor o obradi podataka po nalogu između CONTRIMA i fotografa/fotografkinje
Верзија 2 · 26. 7. 2026.
Ugovor o obradi podataka po nalogu između CONTRIMA i fotografa
Između
obrađivača
Contrima GmbH, koju zastupa njen direktor g. Mark Reinhardt, Enzianweg 29, 71384 Weinstadt
(u daljem tekstu „CONTRIMA“)
i
rukovaoca obrade
{photographer_name}
{photographer_address}
{photographer_email}
(u daljem tekstu „Ti“)
Preambula
CONTRIMA Ti pruža usluge obezbeđivanja infrastrukture za prenos fotografija prikazanim licima, kao i za upravljanje ugovorima o licenci za slike (u daljem tekstu: „Glavni ugovor“). Deo izvršenja Glavnog ugovora je obrada ličnih podataka prikazanih lica koje Ti dostavljaš CONTRIMA. Radi ispunjenja zahteva GDPR-a za ovakve situacije, Ti kao rukovalac obrade u smislu prava zaštite podataka sa CONTRIMA zaključuješ sledeći ugovor o obradi podataka po nalogu.
1. Predmet/obim angažovanja
1.1 Saradnja strana u skladu sa Glavnim ugovorom podrazumeva da CONTRIMA dobija pristup ličnim podacima koje Ti obezbeđuješ (u daljem tekstu „Podaci po nalogu“) i da ih obrađuje isključivo po Tvom nalogu i prema Tvojim uputstvima u smislu čl. 4 tač. 8 i čl. 28 GDPR-a.
1.2 Obrada može obuhvatiti sledeće Podatke po nalogu:
| Lica na koja se podaci odnose (kategorije) | Vrsta podataka |
|---|---|
| Prikazana lica |
|
| Roditelji/staratelji prikazanih lica |
|
| Kontakt osobe organa vlasti (npr. poreskih organa) |
|
1.3 Vrsta i obim obrade Podataka po nalogu određuju se prema svrhama Glavnog ugovora i na to su ograničeni. Trajanje obrade odgovara trajanju Glavnog ugovora.
1.4 CONTRIMA je zabranjena svaka drugačija obrada Podataka po nalogu ili obrada koja prevazilazi odredbe iz Priloga 1 kao i tač. 1.2. Ovo važi i za korišćenje anonimizovanih podataka.
1.5 Obrada Podataka po nalogu odvija se isključivo na teritoriji Savezne Republike Nemačke, u državi članici Evropske unije ili u drugoj državi ugovornici Sporazuma o Evropskom ekonomskom prostoru. Svako premeštanje u treću zemlju zahteva prethodnu pisanu saglasnost nalogodavca i sme se izvršiti samo ako su ispunjeni posebni uslovi iz čl. 44 do 49 GDPR-a.
1.6 Odredbe ovog ugovora primenjuju se na sve aktivnosti koje su povezane sa Glavnim ugovorom i u okviru kojih CONTRIMA i njeni zaposleni ili od strane CONTRIMA angažovana lica dolaze u dodir sa ličnim podacima koji potiču od Tebe ili su prikupljeni za Tebe.
2. Tvoja ovlašćenja za davanje uputstava
2.1 CONTRIMA obrađuje Podatke po nalogu samo u okviru poverenog zadatka i isključivo po Tvom nalogu i prema Tvojim uputstvima u smislu čl. 28 GDPR-a (obrada po nalogu), a to važi naročito u pogledu prenosa ličnih podataka u treću zemlju. Ti imaš isključivo pravo da daješ uputstva o vrsti, obimu i metodu aktivnosti obrade (u daljem tekstu i „pravo davanja uputstava“). Ukoliko je CONTRIMA obavezana pravom Evropske unije ili država članica kojem podleže da vrši dalju obradu, CONTRIMA će Te o tim pravnim zahtevima obavestiti pre obrade.
2.2 Uputstva CONTRIMA Ti po pravilu daješ u pisanom obliku (e-mail adresa: info@contrima.com).
2.3 Ako CONTRIMA smatra da jedno od Tvojih uputstava krši propise o zaštiti podataka, CONTRIMA je dužna da Te na to bez odlaganja upozori. CONTRIMA ima pravo da obustavi sprovođenje predmetnog uputstva sve dok ga nalogodavac ne potvrdi ili izmeni.
3. Mere zaštite CONTRIMA
3.1 CONTRIMA je dužna da poštuje zakonske odredbe o zaštiti podataka i da informacije koje je dobila od Tebe ne prosleđuje trećim licima niti da im omogući pristup. Podaci se moraju obezbediti od saznanja neovlašćenih lica uzimajući u obzir stanje tehnike.
3.2 Nadalje, CONTRIMA će sva lica koja CONTRIMA angažuje na obradi i izvršenju ovog ugovora (u daljem tekstu „zaposleni“) u pisanom obliku obavezati na poverljivost (obaveza poverljivosti, čl. 28 st. 3 tač. b GDPR-a) i obezbediti poštovanje te obaveze uz dužnu pažnju. CONTRIMA će Ti to, na zahtev, dokazati.
3.3 CONTRIMA će unutrašnju organizaciju preduzeća urediti tako da odgovara posebnim zahtevima zaštite podataka. CONTRIMA se obavezuje da preduzme sve odgovarajuće tehničke i organizacione mere za primerenu zaštitu Podataka po nalogu u skladu sa čl. 32 GDPR-a, naročito mere navedene u Prilogu 1 ovog ugovora, i da ih održava tokom trajanja obrade Podataka po nalogu.
3.4 Zadržava se pravo CONTRIMA da izmeni preduzete tehničke i organizacione mere, pri čemu CONTRIMA obezbeđuje da ugovoreni nivo zaštite ne bude umanjen. CONTRIMA je dužna da Te bez odlaganja pismeno obavesti ako postoji razlog za pretpostavku da mere prema Prilogu 1 više nisu dovoljne i usaglasiće sa Tobom dalje tehničke i organizacione mere.
3.5 Na Tvoj zahtev, CONTRIMA će odgovarajućim dokazima potvrditi poštovanje tehničkih i organizacionih mera određenih u Prilogu 1.
4. Obaveze informisanja i podrške
4.1 U slučaju smetnji, sumnje na povredu zaštite podataka ili povredu ugovornih obaveza CONTRIMA, sumnje na bezbednosno relevantne incidente ili druge nepravilnosti u obradi Podataka po nalogu, kod CONTRIMA u okviru naloga od strane zaposlenih lica ili trećih lica, CONTRIMA će Te bez odlaganja, a najkasnije u roku od 24 sata, obavestiti u pisanom ili elektronskom obliku. Isto važi za kontrole CONTRIMA od strane nadzornog organa za zaštitu podataka. Obaveštenja prema § 4 st. 1 reč. 1 sadrže najmanje podatke navedene u čl. 33 st. 3 GDPR-a.
4.2 CONTRIMA će Te u slučaju iz § 4.1 u razumnim okvirima podržati u ispunjavanju njegovih odgovarajućih mera razjašnjenja, otklanjanja i informisanja. CONTRIMA će naročito bez odlaganja preduzeti potrebne mere za obezbeđenje podataka i smanjenje mogućih nepovoljnih posledica za lica na koja se podaci odnose i o tome Te obavestiti.
4.3 CONTRIMA se obavezuje da Ti, na Tvoj usmeni ili pisani zahtev, u razumnom roku stavi na raspolaganje sve informacije i dokaze koji su potrebni za sprovođenje kontrole prema § 7.1 ovog ugovora. Nadalje, CONTRIMA će Ti na Tvoj zahtev staviti na raspolaganje sveobuhvatan i aktuelan koncept zaštite podataka i bezbednosti za obradu po nalogu, kao i informacije o licima ovlašćenim za pristup.
5. Ostale obaveze CONTRIMA
5.1 CONTRIMA je dužna da vodi evidenciju o svim kategorijama aktivnosti obrade koje se sprovode po Tvom nalogu u skladu sa čl. 30 st. 2 GDPR-a. Evidencija se stavlja na raspolaganje na Tvoj zahtev.
5.2 Ako Podaci po nalogu kod CONTRIMA budu ugroženi izvršenjem, zaplenom, postupkom stečaja ili poravnanja ili drugim događajima ili merama trećih lica, CONTRIMA je dužna da Te o tome bez odlaganja obavesti, ukoliko to nije zabranjeno sudskim ili upravnim nalogom. U tom kontekstu, CONTRIMA će bez odlaganja obavestiti sve nadležne organe da je isključivo nalogodavac, kao „rukovalac obrade“ u smislu GDPR-a, ovlašćen da odlučuje o podacima.
6. Odnosi sa podobrađivačima
6.1 Ugovorene usluge se pružaju uz uključivanje podobrađivača navedenih u Prilogu 2. CONTRIMA je ovlašćena da, u okviru svojih ugovornih obaveza, uspostavlja odnose podnaloga sa podobrađivačima („odnos podobrađivača“). Pre uspostavljanja daljih odnosa podnaloga, CONTRIMA će Te obavestiti u pisanom obliku odnosno elektronski dokumentovati u smislu čl. 28 st. 2 GDPR-a, uz rok od četiri nedelje. Možeš uložiti prigovor na izmenu u roku od dve nedelje od prijema navedenog obaveštenja.
6.2 Odnos podobrađivača u smislu ovih odredbi ne postoji kada CONTRIMA angažuje treća lica za usluge koje se smatraju isključivo sporednim uslugama. Tu spadaju npr. poštanske ili telekomunikacione usluge bez konkretnog odnosa prema uslugama koje CONTRIMA pruža za Tebe, kao i druge mere radi obezbeđenja poverljivosti, dostupnosti, integriteta i otpornosti hardvera i softvera postrojenja za obradu podataka.
7. Prava kontrole
7.1 Imaš pravo da se redovno uveravaš u poštovanje odredbi ovog ugovora, naročito u sprovođenje i poštovanje tehničkih i organizacionih mera prema § 3.3 ovog sporazuma. U tu svrhu možeš npr. tražiti informacije ili zahtevati dostavljanje sertifikata ili internih revizija ili dati da se tehničke i organizacione mere CONTRIMA provere tokom uobičajenog radnog vremena lično ili putem stručnog trećeg lica, pod uslovom da ono nije u konkurentskom odnosu sa CONTRIMA.
7.2 Kontrole ćeš sprovoditi samo u potrebnom obimu i uzećeš u obzir poslovne procese CONTRIMA na primeren način. Strane će se blagovremeno usaglasiti o vremenu i vrsti provere.
7.3 Ti dokumentuješ rezultat kontrole i saopštavaš ga CONTRIMA. U slučaju grešaka ili nepravilnosti koje utvrdiš, naročito prilikom provere rezultata naloga, o tome bez odlaganja obaveštavaš CONTRIMA.
8. Prava lica na koja se podaci odnose
8.1 CONTRIMA Te, gde je to moguće, podržava odgovarajućim tehničkim i organizacionim merama u ispunjavanju Tvojih obaveza prema čl. 12 do 22, kao i čl. 32 do 36 GDPR-a. CONTRIMA će Ti bez odlaganja, a najkasnije u roku od 7 radnih dana, dati tražene informacije o Podacima po nalogu, ukoliko Ti sam/a ne raspolažeš odgovarajućim informacijama.
8.2 Ako lice na koje se podaci odnose ostvari svoja prava prema čl. 16 do 18 GDPR-a, CONTRIMA je dužna da, po Tvom uputstvu, Podatke po nalogu bez odlaganja, a najkasnije u roku od 7 radnih dana, ispravi, obriše ili ograniči. CONTRIMA će Ti, na zahtev, pismeno dokazati brisanje, ispravku odnosno ograničenje podataka.
8.3 Ako lice na koje se podaci odnose prava, kao što su pravo na pristup, ispravku ili brisanje svojih podataka, neposredno ostvari prema CONTRIMA, CONTRIMA će taj zahtev bez odlaganja proslediti Tebi i sačekati Tvoja uputstva. Bez odgovarajućeg pojedinačnog uputstva, CONTRIMA neće stupati u kontakt sa licem na koje se podaci odnose.
9. Trajanje i raskid
9.1 Trajanje ovog ugovora odgovara trajanju Glavnog ugovora. U slučaju sumnje, raskid Glavnog ugovora važi i kao raskid ovog ugovora, a raskid ovog ugovora važi kao raskid Glavnog ugovora.
9.2 Imaš pravo da u svakom trenutku vanredno raskineš ovaj ugovor iz važnog razloga. Važan razlog postoji ako CONTRIMA ne ispunjava svoje obaveze iz ovog ugovora, namerno ili krajnjom nepažnjom povredi odredbe GDPR-a ili ne može ili ne želi da izvrši uputstvo. U slučaju običnih – dakle ni namernih ni krajnje nepažljivih – povreda, najpre određuješ CONTRIMA primeren rok u kojem CONTRIMA može otkloniti povredu. Po bezuspešnom isteku tog roka, imaš pravo na vanredni raskid.
10. Brisanje i vraćanje po prestanku ugovora
10.1 CONTRIMA će Ti, po okončanju Glavnog ugovora ili u svakom trenutku na zahtev, vratiti sve podatke ustupljene CONTRIMA ili, na zahtev, ukoliko ne postoji zakonski rok čuvanja, u potpunosti i neopozivo obrisati. Ovo važi i za umnožavanja Podataka po nalogu kod CONTRIMA, kao što su rezervne kopije, ali ne i za dokumentaciju koja služi kao dokaz obrade Podataka po nalogu u skladu sa nalogom i propisima. Takva dokumentacija mora se čuvati kod CONTRIMA tokom trajanja zakonskih rokova čuvanja.
10.2 Imaš pravo da na odgovarajući način kontrolišeš potpuno i ugovorno vraćanje odnosno brisanje podataka kod CONTRIMA.
10.3 CONTRIMA je dužna da i nakon prestanka Glavnog ugovora poverljivo postupa sa podacima koji su joj postali poznati u vezi sa Glavnim ugovorom.
11. Odgovornost
11.1 Odgovornost strana uređuje se čl. 82 GDPR-a. Odgovornost CONTRIMA prema Tebi zbog povrede obaveza iz ovog ugovora ili Glavnog ugovora time nije pogođena.
11.2 Strane će se međusobno osloboditi odgovornosti ako jedna strana dokaže da ni u kom pogledu nije odgovorna za okolnost zbog koje je šteta nastala kod lica na koje se podaci odnose. § 11 st. 2 reč. 1 shodno važi u slučaju novčane kazne izrečene jednoj strani, pri čemu se oslobađanje vrši u obimu u kojem druga strana snosi deo odgovornosti za povredu sankcionisanu novčanom kaznom.
12. Završne odredbe
12.1 Izmene i dopune ovog sporazuma zahtevaju pisani oblik u smislu čl. 28 st. 9 GDPR-a. Ovo važi i za odricanje od ovog zahteva forme.
12.2 Odredbe ovog ugovora u slučaju sumnje imaju prednost nad odredbama Glavnog ugovora. Ako se pojedine odredbe ovog sporazuma u celini ili delimično pokažu nevažećim ili neizvodljivim, ili postanu nevažeće ili neizvodljive usled izmena zakonodavstva nakon zaključenja ugovora, to ne utiče na važenje ostalih odredbi. Umesto nevažeće ili neizvodljive odredbe treba da stupi na snagu važeća i izvodljiva odredba koja se što više približava smislu i svrsi ništave odredbe.
12.3 Ovaj ugovor podleže pravu Savezne Republike Nemačke. CONTRIMA stavlja ove uslove na raspolaganje radi bolje razumljivosti u više jezičkih verzija. U slučaju neslaganja, merodavna je engleska jezička verzija ovog ugovora o obradi podataka po nalogu.
Prilog 1: Tehničke i organizacione mere
1. Tehničke i organizacione bezbednosne mere
CONTRIMA je dužna da sprovodi odgovarajuće tehničke i organizacione mere tako da obrada Podataka po nalogu bude u skladu sa zakonskim zahtevima i da zaštita prava lica na koje se podaci odnose bude obezbeđena u primerenom obliku.
2. Unutrašnja organizacija
CONTRIMA će svoju unutrašnju organizaciju urediti tako da odgovara posebnim zahtevima zaštite podataka. Pri tome je naročito potrebno preduzeti mere koje su, u zavisnosti od vrste podataka ili kategorija podataka koje se štite, prikladne.
3. Preciziranje pojedinačnih mera
Posebno se određuju sledeće mere, koje služe sprovođenju zahteva iz čl. 32 GDPR-a:
| Br. | Mera | Sprovođenje mere |
|---|---|---|
| 1 | Kontrola pristupa prostoru | Produktivna obrada podataka odvija se isključivo u AWS cloud-u; fizička postrojenja za obradu podataka tamo obezbeđuje AWS (vid. AVV i sertifikacije AWS). Administracija se vrši sa radnog mesta zaštićenog pristupom u zaključivim, javnosti nedostupnim prostorijama iza firewall-a. Ne postoji rad sa strankama i nema sopstvenih serverskih prostorija. |
| 2 | Kontrola pristupa sistemu | Pristup sistemu isključivo preko lične prijave sa korisničkim imenom i lozinkom. Administratorski i AWS pristupi su zaštićeni jakim lozinkama i dvofaktorskom autentifikacijom. Krajnji uređaji su obezbeđeni prijavom na operativni sistem, firewall-om i šifrovanjem diska. |
| 3 | Kontrola ovlašćenog pristupa | Koncept uloga i ovlašćenja u aplikaciji sa centralnom proverom ovlašćenja, serverska provera na svim endpoint-ima koji menjaju podatke, zaštita od CSRF, kao i isključivo parametrisani pristupi bazi podataka. Na nivou infrastrukture minimalan broj administratora (rad jednog lica) i dodela prava prema principu najmanjih privilegija. |
| 4 | Kontrola razdvajanja | Višekorisnička logička separacija svih podataka po fotografu putem jedinstvenog dodeljivanja vlasništva; odvojeno produktivno okruženje. Logička separacija je dovoljna. |
| 5 | Pseudonimizacija / minimizacija podataka | Pristup spoljnim licima preko slučajnih, nepredvidivih tokena (Permanentlink). Prikupljaju se samo podaci potrebni za konkretnu svrhu (u suštini e-mail adresa); beleške za prepoznavanje se svesno drže kratkim i neutralnim. |
| 6 | Kontrola prosleđivanja | Prenos isključivo preko šifrovanih veza (TLS/HTTPS). Skladištenje slikovnih i ugovornih podataka na šifrovanom objekt skladištu (S3 Server-Side Encryption). Prenos podobrađivačima samo u potrebnom obimu na osnovu AVV odnosno EU standardnih ugovornih klauzula. |
| 7 | Kontrola unosa | Evidentiranje radnji relevantnih za dokazivanje na nivou aplikacije, naročito prihvatanja sporazuma i saglasnosti sa vremenskim pečatom, IP adresom, informacijom o uređaju i hash-om verzije, kao i događaja plaćanja. Zbog rada jednog lica, svaki unos, izmena i brisanje može se pripisati jednoj jedinoj osobi koja postupa. |
| 8 | Dostupnost i otpornost | Baza podataka redundantno preko više AWS zona odnosno regiona unutar EU odnosno EEP-a; automatizovani snapshot-i baze kao rezervna kopija; rezervne kopije koda i servera, kao i sačuvana slika servera (AMI) radi brze obnove; dodatni lokalni backup sistem; dokumentovan plan za vanredne situacije i ponovno pokretanje. |
| 9 | Upravljanje zaštitom podataka | Odgovoran je direktor Contrima GmbH. Službenik za zaštitu podataka nije imenovan, jer ne postoji zakonska obaveza imenovanja. Ispunjavanje obaveza informisanja prema čl. 13 GDPR-a u postupku aktivacije, postojeći proces obrade zahteva lica na koja se podaci odnose, kao i vođena evidencija aktivnosti obrade prema čl. 30 GDPR-a. |
| 10 | Upravljanje odgovorom na incidente | Firewall sa redovnim ažuriranjem; dokumentovan proces za otkrivanje i prijavljivanje povreda zaštite podataka prema čl. 33 i 34 GDPR-a, uključujući bez odlaganja obaveštavanje nalogodavca. |
| 11 | Podešavanja koja su povoljna po zaštitu podataka | Privacy by default: nema prikupljanja preko neophodnog, pregledi slika samo sa vodenim žigom i dostupnost originala tek nakon dodeljenog ovlašćenja, kao i jednostavno ostvarivanje prava na opoziv preko interfejsa. |
| 12 | Kontrola naloga (podobrađivači) | Pažljiv izbor; zaključenje AVV odnosno EU standardnih ugovornih klauzula (Modul 3) sa svim podobrađivačima, a kod veze sa trećom zemljom uz odgovarajuće garancije; obaveštavanje nalogodavca pre uključivanja ili zamene; obezbeđenje brisanja podataka po završetku naloga. Trenutno se koriste: Stripe (obrada plaćanja), Amazon Web Services (hosting/skladištenje), DeepL (prevod tekstova prikaza). |
Prilog 2: Angažovani podobrađivači
Podobrađivači uključeni prema tački 6.1 sporazuma, čije angažovanje odobravaš:
| Podizvođač (naziv, adresa odnosno sedište) |
Predmet usluge u okviru obrade po nalogu |
|---|---|
| Stripe Payments Europe, Ltd. 1 Grand Canal Street Lower, Grand Canal Dock Dublin, D02 H210, Irska („Stripe“) |
Obrada plaćanja; u slučaju prodaje podaci o plaćanju, identitetu i transakciji kupca. (vid. takođe 6. iz Politika privatnosti) |
| Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, L-1855 Luksemburg („AWS“) |
Web i database hosting Skladištenje i obrada slikovnih podataka (originali, varijante, arhiva, izvozi) uključujući EXIF metapodatke. E-mail usluge (vid. takođe 6. iz Politika privatnosti) |
| DeepL SE Maarweg 165 50825 Keln („DeepL“) |
Po potrebi prevod beleške za prepoznavanje i po potrebi naziva kolekcije na jezik Permanentlink-a. (vid. takođe 6. iz Politika privatnosti) |
Верзија 2 · 26. 7. 2026.
Data Processing Agreement between CONTRIMA and the Photographer
Between
the data processor
Contrima GmbH, represented by its managing director Mr Mark Reinhardt, Enzianweg 29, 71384 Weinstadt
(hereinafter ‘CONTRIMA’)
and
the Data Controller
{photographer_name}
{photographer_address}
{photographer_email}
(hereinafter “you”)
Preamble
CONTRIMA provides services to you for the provision of an infrastructure for the transmission of photographs to the persons depicted therein, as well as for the management of image licence agreements (hereinafter: “Main Contract”). Part of the performance of the Main Contract involves the processing of personal data relating to the persons depicted, which you transmit to CONTRIMA. In order to comply with the requirements of the GDPR in such circumstances, you, as the data controller within the meaning of data protection law, enter into the following data processing agreement with CONTRIMA.
1. Subject matter/scope of the engagement
1.1 The cooperation between the parties in accordance with the Main Contract entails that CONTRIMA will have access to personal data provided by you (hereinafter ‘Processed Data’) and that it processes this data exclusively on your behalf and in accordance with your instructions within the meaning of Article 4(8) and Article 28 of the GDPR.
1.2 The following data subject categories may be affected by the processing:
| Data subjects (categories) | Type of data |
|---|---|
| Persons depicted |
|
| Legal guardians of the persons depicted |
|
| Contact persons at public authorities (e.g. tax authorities) |
|
1.3 The nature and scope of the processing of order data are determined by the purposes of the main contract and are limited to these. The duration of the processing corresponds to the term of the main contract.
1.4 CONTRIMA is prohibited from processing contract data in any manner that deviates from or goes beyond the provisions set out in Annex 1 and clause 1.2. This also applies to the use of anonymised data.
1.5 The processing of order data shall take place exclusively within the territory of the Federal Republic of Germany, in a Member State of the European Union or in another State party to the Agreement on the European Economic Area. Any transfer to a third country requires the prior written consent of the client and may only take place if the specific conditions set out in Articles 44 to 49 of the GDPR are met.
1.6 The provisions of this contract apply to all activities related to the main contract in which CONTRIMA and its employees or persons commissioned by CONTRIMA come into contact with personal data originating from you or collected on your behalf.
2. Your authority to issue instructions
2.1 CONTRIMA shall process the contract data only within the scope of the contract and exclusively on your behalf and in accordance with your instructions within the meaning of Article 28 of the GDPR (processing on behalf of a controller); this applies in particular to the transfer of personal data to a third country. You have the sole right to issue instructions regarding the nature, scope and method of the processing activities (hereinafter also referred to as the ‘right to issue instructions’). If CONTRIMA is obliged to carry out further processing under the law of the European Union or the Member States to which it is subject, CONTRIMA shall inform you of these legal requirements prior to processing.
2.2 Instructions to CONTRIMA must, as a general rule, be given by you in writing (email address: info@contrima.com).
2.3 If CONTRIMA considers that one of your instructions contravenes data protection regulations, CONTRIMA must inform you of this without delay. CONTRIMA is entitled to suspend the implementation of the instruction in question until it is confirmed or amended by the client.
3. CONTRIMA’s protective measures
3.1 CONTRIMA is obliged to comply with the statutory provisions on data protection and not to disclose the information obtained from you to third parties or to prevent them from accessing it. Data must be secured against unauthorised access, taking into account the state of the art.
3.2 Furthermore, CONTRIMA shall require all persons entrusted by CONTRIMA with the processing and performance of this contract (hereinafter referred to as ‘employees’) to undertake in writing to maintain confidentiality (Obligation of confidentiality, Article 28(3)(b) of the GDPR) and shall ensure compliance with this obligation with due care. CONTRIMA shall provide you with evidence of this upon request.
3.3 CONTRIMA shall organise its internal operations in such a way as to meet the specific requirements of data protection. CONTRIMA undertakes to implement all appropriate technical and organisational measures to ensure the adequate protection of the commissioned data in accordance with Article 32 of the GDPR, in particular the measures set out in Annex 1 to this contract, and to maintain these for the duration of the processing of the commissioned data.
3.4 CONTRIMA reserves the right to amend the technical and organisational measures put in place, whilst ensuring that the level of protection agreed in the contract is not compromised. CONTRIMA must inform you in writing without delay if there is reason to believe that the measures set out in Annex 1 are no longer sufficient, and will consult with you regarding further technical and organisational measures.
3.5 At your request, CONTRIMA shall demonstrate compliance with the technical and organisational measures set out in Annex 1 by providing appropriate evidence.
4. Obligations to provide information and support
4.1 In the event of disruptions, suspected data breaches or breaches of CONTRIMA’s contractual obligations, suspected security incidents or other irregularities in the processing of the contract data, whether by persons employed by CONTRIMA in the context of the contract or by third parties, CONTRIMA shall inform you without delay, but at the latest within 24 hours, in writing or by electronic means. The same applies to inspections of CONTRIMA by the data protection supervisory authority. Notifications pursuant to Section 4(1), first sentence, shall in each case contain at least the information specified in Article 33(3) of the GDPR.
4.2 In the event referred to in Section 4.1, CONTRIMA shall assist you, to the extent reasonably practicable, in fulfilling its relevant obligations to provide information, take remedial action and keep you informed. In particular, CONTRIMA shall immediately implement the necessary measures to secure the data and to mitigate any potential adverse consequences for the data subjects, and shall inform you accordingly.
4.3 CONTRIMA undertakes to provide you, upon your verbal or written request and within a reasonable period, with all information and evidence necessary to carry out an audit in accordance with § 7.1 of this contract. Furthermore, at your request, CONTRIMA will provide you with a comprehensive and up-to-date data protection and security policy for the processing of personal data, as well as a list of authorised access holders.
5. Other obligations of CONTRIMA
5.1 CONTRIMA is obliged to maintain a record of all categories of processing activities carried out on your behalf in accordance with Article 30(2) of the GDPR. This record must be made available to you upon request.
5.2 Should the data processed on your behalf at CONTRIMA be at risk due to attachment or seizure, insolvency or composition proceedings, or other events or measures taken by third parties, CONTRIMA must inform you of this without delay, provided this is not prohibited by a court or official order. In this context, CONTRIMA shall immediately inform all relevant authorities that decision-making authority over the data lies exclusively with the client as the ‘controller’ within the meaning of the GDPR.
6. Subcontracting
6.1 The contractually agreed services shall be performed with the involvement of the subcontractors listed in Annex 2. CONTRIMA is authorised, within the scope of its contractual obligations, to enter into subcontracting relationships with subcontractors (‘subcontracting relationship’). Before entering into any further subcontracting relationships, CONTRIMA shall inform you in writing or by electronic means in accordance with Article 28(2) of the GDPR, giving four weeks’ notice. You may object to the change within two weeks of receiving the aforementioned notification.
6.2 A subcontracting relationship within the meaning of these provisions does not exist if CONTRIMA commissions third parties to provide services that are to be regarded as purely ancillary services. These include, for example, postal or telecommunications services with no specific connection to the services CONTRIMA provides for you, as well as other measures to ensure the confidentiality, availability, integrity and resilience of the hardware and software of data processing systems.
7. Rights of inspection
7.1 You are entitled to verify, on a regular basis, compliance with the provisions of this contract, in particular the implementation of and compliance with the technical and organisational measures set out in clause 3.3 of this agreement. To this end, you may, for example, request information, ask to be provided with certifications or internal audit reports, or have CONTRIMA’s technical and organisational measures inspected yourself during normal business hours or by a competent third party, provided that such third party is not in competition with CONTRIMA.
7.2 You shall carry out inspections only to the extent necessary and shall take due account of CONTRIMA’s operational processes. The parties shall agree in good time on the timing and nature of the inspection.
7.3 You shall document the results of the audit and notify CONTRIMA thereof. In the event of errors or irregularities which you identify, in particular when auditing the results of orders, you shall inform CONTRIMA without delay.
8. Rights of data subjects
8.1 CONTRIMA shall, where possible, support you with appropriate technical and organisational measures in fulfilling your obligations under Articles 12 to 22 and Articles 32 to 36 of the GDPR. CONTRIMA shall provide you with the requested information regarding processing data without delay, but no later than within 7 working days, unless you already have the relevant information yourself.
8.2 If a data subject exercises their rights under Articles 16 to 18 of the GDPR, CONTRIMA is obliged, on your instructions, to rectify, erase or restrict the processing of the data without undue delay, and at the latest within 7 working days. CONTRIMA will provide you with written confirmation of the erasure, rectification or restriction of the data upon request.
8.3 If a data subject exercises rights – such as the right to access, rectification or erasure of their data – directly against CONTRIMA, CONTRIMA shall forward this request to you without delay and await your instructions. CONTRIMA shall not contact the data subject without specific instructions to do so.
9. Term and Termination
9.1 The term of this contract corresponds to the term of the main contract. In case of doubt, termination of the main contract shall also be deemed to be termination of this contract, and termination of this contract shall be deemed to be termination of the main contract.
9.2 You are entitled at any time to terminate this contract extraordinarily for good cause. Good cause shall be deemed to exist if CONTRIMA fails to fulfil its obligations under this contract, breaches provisions of the GDPR intentionally or through gross negligence, or is unable or unwilling to carry out an instruction. In the case of minor breaches – i.e. those that are neither intentional nor due to gross negligence – you shall first set CONTRIMA a reasonable period within which CONTRIMA may remedy the breach. Once this period has expired without result, you shall then be entitled to terminate this contract without notice.
10. Deletion and Return upon Termination of the Contract
10.1 Upon termination of the main contract or at any time upon request, CONTRIMA shall return to you all data provided to CONTRIMA or, upon request, delete it completely and irrevocably, provided that no statutory retention period applies. This also applies to copies of the order data held by CONTRIMA, such as data backups, but not to documentation serving as evidence of the proper and compliant processing of the order data. Such documentation must be retained by CONTRIMA for the duration of the statutory retention periods.
10.2 You have the right to verify, in an appropriate manner, that the data has been returned or deleted by CONTRIMA in full and in accordance with the contract.
10.3 CONTRIMA is obliged to treat as confidential any data that has come to its knowledge in connection with the main contract, even after the main contract has ended.
11. Liability
11.1 The liability of the parties is governed by Article 82 of the GDPR. This does not affect CONTRIMA’s liability towards you for any breach of obligations arising from this contract or the main contract.
11.2 Each party shall be exempt from liability if it proves that it is in no way responsible for the circumstance that caused the damage to a data subject. Section 11(2), first sentence, shall apply mutatis mutandis in the event of a fine being imposed on a party, whereby the indemnification shall apply to the extent that the other party bears a share of the responsibility for the infringement sanctioned by the fine.
12. Final Provisions
12.1 Any amendments or additions to this agreement must be made in writing in accordance with Article 28(9) of the GDPR. This also applies to any waiver of this formal requirement.
12.2 In the event of any doubt, the provisions of this Agreement shall take precedence over those of the main contract. Should any individual provisions of this Agreement prove to be wholly or partially invalid or unenforceable, or should they become invalid or unenforceable as a result of legislative changes following the conclusion of the Agreement, this shall not affect the validity of the remaining provisions. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision that comes as close as possible to the meaning and purpose of the invalid provision.
12.3 This contract is governed by the law of the Federal Republic of Germany. CONTRIMA provides these terms and conditions in a variety of language versions for the sake of clarity. In the event of any discrepancies, the English version of this Data Processing Agreement shall prevail.
Appendix 1: Technical and organisational measures
1. Technical and Organisational Security Measures
CONTRIMA is obliged to implement appropriate technical and organisational measures to ensure that the processing of the commissioned data is carried out in accordance with the statutory requirements and that the rights of the data subject are adequately safeguarded.
2. Internal Organisation
CONTRIMA shall structure its internal organisation in such a way as to meet the specific requirements of data protection. In particular, measures must be taken that are appropriate to the nature of the data or categories of data to be protected.
3. Specification of individual measures
Specifically, the following measures are set out to implement the requirements of Article 32 of the GDPR:
| No. | Measure | Implementation of the measure |
|---|---|---|
| 1 | Access control | Productive data processing takes place exclusively in the AWS cloud; the physical data processing facilities there are secured by AWS (see AWS Terms of Service and certifications). Administration is carried out from an access-controlled workstation in lockable, non-publicly accessible rooms behind a firewall. There is no public access and no dedicated server rooms. |
| 2 | Access Control | System access is granted only via personal login with a username and password. Administrative and AWS accesses are protected by strong passwords and two-factor authentication. End devices are secured by operating system login, a firewall and disk encryption. |
| 3 | Access control | Role- and authorisation-based concept within the application, featuring centralised authorisation checks, server-side validation on all endpoints that modify data, protection against CSRF, and exclusively parameterised database access. At the infrastructure level, a minimum number of administrators (single-person operation) and the granting of rights in accordance with the principle of least privilege. |
| 4 | Segregation of duties | Multi-tenant logical separation of all data for each photographer via a unique owner assignment; separate production environment. Logical separation is sufficient. |
| 5 | Pseudonymisation / Data minimisation | Access for external parties via random, non-guessable tokens (permanent link). Only the data necessary for the respective purpose is collected (essentially the email address); identifying notes are deliberately kept brief and neutral. |
| 6 | Control of data disclosure | Transmission takes place exclusively via encrypted connections (TLS/HTTPS). Image and contract data are stored on encrypted object storage (S3 Server-Side Encryption). Data is transferred to subcontractors only to the extent necessary, on the basis of the Data Processing Agreement (DPA) or EU Standard Contractual Clauses. |
| 7 | Input control | Logging of audit-relevant operations at application level, in particular the acceptance of agreements and consents, including timestamps, IP addresses, device information and version hashes, as well as payment events. As the service is operated by a single person, every entry, modification and deletion can be traced back to a single individual. |
| 8 | Availability and Resilience | Database redundancy across multiple AWS zones or regions within the EU or the EEA; automated database snapshots as backups; code and server backups, as well as a pre-configured server image (AMI) for rapid recovery; additional local backup system; documented emergency and recovery plan. |
| 9 | Data Protection Management | The Managing Director of CONTRIMA GmbH is responsible. No data protection officer has been appointed, as there is no legal obligation to do so. Compliance with the information obligations under Article 13 of the GDPR during the activation process; an existing process for handling data subjects’ enquiries; and a register of processing activities maintained in accordance with Article 30 of the GDPR. |
| 10 | Incident Response Management | Firewall updated regularly; documented process for detecting and reporting data breaches in accordance with Articles 33 and 34 of the GDPR, including the immediate notification of the client. |
| 11 | Privacy-friendly default settings | Privacy by default: no data collected beyond what is necessary; image previews only with watermarks; original files provided only after authorisation has been granted; and the right to withdraw consent can be exercised easily via the user interface. |
| 12 | Contract management (sub-processors) | Careful selection; conclusion of data processing agreements or EU Standard Contractual Clauses (Module 3) with all sub-processors, with appropriate safeguards where third countries are involved; notification of the client prior to engaging or replacing sub-processors; ensuring data erasure upon termination of the contract. Currently used: Stripe (payment processing), Amazon Web Services (hosting/storage), DeepL (translation of advert copy). |
Appendix 2: Appointed Sub-processors
Sub-processors included under clause 6.1 of the agreement, to the use of whom you consent:
| Subcontractor (name, address or registered office) |
Scope of services within the framework of data processing |
|---|---|
| Stripe Payments Europe, Ltd. 1 Grand Canal Street Lower, Grand Canal Dock , Dublin, D02 H210, Ireland (“Stripe”) |
Payment processing; in the event of a sale, the purchaser’s payment, identity and transaction data (see also clause 6 of Privacy Policy) |
| Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, L-1855 Luxembourg (“AWS”) |
Web and database hosting ; storage and processing of image data (originals, variants, archive, exports), including EXIF metadata. Email services (see also section 6 of Privacy Policy) |
| DeepL SE , Maarweg 165 , 50825 Cologne (“DeepL”) |
Where applicable, translation of the recognition note and, where applicable, the collection name into the language of the permanent link (see also 6. from Privacy Policy) |