Ugovor o obradi podataka po nalogu između CONTRIMA i fotografa/fotografkinje
Verzija 2 · 26. srp 2026.
Ugovor o obradi podataka po nalogu između CONTRIMA i fotografa
Između
izvršitelja obrade
Contrima GmbH, koju zastupa njezin direktor g. Mark Reinhardt, Enzianweg 29, 71384 Weinstadt
(u daljnjem tekstu „CONTRIMA“)
i
voditelja obrade
{photographer_name}
{photographer_address}
{photographer_email}
(u daljnjem tekstu „Ti“)
Preambula
CONTRIMA Ti pruža usluge osiguravanja infrastrukture za prosljeđivanje fotografija osobama prikazanim na njima te za upravljanje ugovorima o licenciranju slika (u daljnjem tekstu: „glavni ugovor“). Dio provedbe glavnog ugovora je obrada osobnih podataka prikazanih osoba, koje Ti dostavljaš CONTRIMA-i. Radi ispunjenja zahtjeva GDPR-a za takve situacije, Ti kao voditelj obrade u smislu prava o zaštiti podataka s CONTRIMA-om sklapaš sljedeći ugovor o obradi podataka po nalogu.
1. Predmet/opseg narudžbe
1.1 Suradnja stranaka u skladu s glavnim ugovorom podrazumijeva da CONTRIMA dobiva pristup osobnim podacima koje Ti stavljaš na raspolaganje (u daljnjem tekstu „podaci po nalogu“) te ih obrađuje isključivo po Tvom nalogu i prema Tvojim uputama u smislu čl. 4 t. 8 i čl. 28 GDPR-a.
1.2 Obrada može obuhvaćati sljedeće podatke po nalogu:
| Osobe na koje se podaci odnose (kategorije) | Vrsta podataka |
|---|---|
| Prikazane osobe |
|
| Roditelji/zakonski skrbnici prikazanih osoba |
|
| Kontakt osobe tijela (npr. poreznih tijela) |
|
1.3 Vrsta i opseg obrade podataka po nalogu određuju se prema svrsi glavnog ugovora i na to su ograničeni. Trajanje obrade odgovara trajanju glavnog ugovora.
1.4 CONTRIMA-i je zabranjena svaka obrada podataka po nalogu koja odstupa od ili prelazi okvire utvrđene u Prilogu 1 te t. 1.2. To vrijedi i za korištenje anonimiziranih podataka.
1.5 Obrada podataka po nalogu odvija se isključivo na području Savezne Republike Njemačke, u državi članici Europske unije ili u drugoj državi ugovornici Sporazuma o Europskom gospodarskom prostoru. Svako premještanje u treću zemlju zahtijeva prethodnu pisanu suglasnost naručitelja i smije se provesti samo ako su ispunjeni posebni uvjeti iz čl. 44 do 49 GDPR-a.
1.6 Odredbe ovog ugovora primjenjuju se na sve aktivnosti povezane s glavnim ugovorom u kojima CONTRIMA i njegovi zaposlenici ili osobe angažirane od strane CONTRIMA-e dolaze u doticaj s osobnim podacima koji potječu od Tebe ili su prikupljeni za Tebe.
2. Tvoje ovlaštenje davanja uputa
2.1 CONTRIMA obrađuje podatke po nalogu samo u okviru narudžbe i isključivo po Tvom nalogu i prema Tvojim uputama u smislu čl. 28 GDPR-a (obrada po nalogu), što osobito vrijedi u pogledu prijenosa osobnih podataka u treću zemlju. Ti imaš isključivo pravo davati upute o vrsti, opsegu i metodi aktivnosti obrade (u daljnjem tekstu i „pravo davanja uputa“). Ako je CONTRIMA prema pravu Europske unije ili država članica kojem podliježe obvezan na dodatne obrade, CONTRIMA će Te o tim pravnim zahtjevima obavijestiti prije obrade.
2.2 Upute CONTRIMA-i Ti u pravilu daješ u pisanom obliku (adresa e-pošte: info@contrima.com).
2.3 Ako je CONTRIMA mišljenja da neka Tvoja uputa krši propise o zaštiti podataka, CONTRIMA Te mora na to odmah upozoriti. CONTRIMA je ovlašten obustaviti provedbu predmetne upute dok je naručitelj ne potvrdi ili izmijeni.
3. Zaštitne mjere CONTRIMA-e
3.1 CONTRIMA je obvezna poštovati zakonske odredbe o zaštiti podataka te informacije koje je pribavila od Tebe ne prosljeđivati trećima niti im omogućiti pristup. Podaci se moraju, uzimajući u obzir stanje tehnike, zaštititi od saznanja neovlaštenih osoba.
3.2 Nadalje, CONTRIMA će sve osobe koje CONTRIMA angažira za obradu i ispunjenje ovog ugovora (u daljnjem tekstu „zaposlenici“) u pisanom obliku obvezati na povjerljivost (obveza povjerljivosti, čl. 28 st. 3 toč. b GDPR-a) te će s dužnom pažnjom osigurati poštovanje te obveze. CONTRIMA će Ti to na zahtjev dokazati.
3.3 CONTRIMA će svoju unutarnju organizaciju urediti tako da udovolji posebnim zahtjevima zaštite podataka. CONTRIMA se obvezuje poduzeti sve odgovarajuće tehničke i organizacijske mjere radi primjerene zaštite podataka po nalogu sukladno čl. 32 GDPR-a, osobito mjere navedene u Prilogu 1 ovom ugovoru, te ih održavati tijekom trajanja obrade podataka po nalogu.
3.4 Izmjena poduzetih tehničkih i organizacijskih mjera ostaje u nadležnosti CONTRIMA-e, pri čemu CONTRIMA osigurava da se ugovoreno razina zaštite ne smije sniziti. CONTRIMA Te mora bez odgode pisanim putem obavijestiti ako postoji razlog za pretpostavku da mjere prema Prilogu 1 više nisu dostatne, te će se s Tobom usuglasiti o daljnjim tehničkim i organizacijskim mjerama.
3.5 Na Tvoj zahtjev, CONTRIMA će odgovarajućim dokazima dokazati usklađenost s tehničkim i organizacijskim mjerama određenima u Prilogu 1.
4. Obveze informiranja i pružanja potpore
4.1 U slučaju smetnji, sumnje na povrede zaštite podataka ili povrede ugovornih obveza CONTRIMA-e, sumnje na sigurnosno relevantne incidente ili druge nepravilnosti u obradi podataka po nalogu kod CONTRIMA-e u okviru naloga od strane zaposlenih osoba ili trećih osoba, CONTRIMA će Te odmah, a najkasnije u roku od 24 sata, pisanim ili elektroničkim putem obavijestiti. Isto vrijedi i za nadzore CONTRIMA-e od strane nadzornog tijela za zaštitu podataka. Prijave sukladno § 4 st. 1 reč. 1 sadržavaju najmanje podatke navedene u čl. 33 st. 3 GDPR-a.
4.2 CONTRIMA će Te u slučaju iz § 4.1 u razumnim granicama podržati pri ispunjavanju njegovih mjera razjašnjenja, otklanjanja i informiranja u vezi s tim. CONTRIMA će osobito odmah provesti potrebne mjere za osiguranje podataka i smanjenje mogućih nepovoljnih posljedica za ispitanike te Te o tome obavijestiti.
4.3 CONTRIMA se obvezuje da će Ti na Tvoj usmeni ili pisani zahtjev, u razumnom roku, staviti na raspolaganje sve informacije i dokaze koji su potrebni za provedbu kontrole sukladno § 7.1 ovog ugovora. Nadalje, CONTRIMA će Ti na Tvoj zahtjev staviti na raspolaganje sveobuhvatan i ažuran koncept zaštite podataka i sigurnosti za obradu po nalogu te informacije o osobama ovlaštenima za pristup.
5. Ostale obveze CONTRIMA-e
5.1 CONTRIMA je obvezna voditi evidenciju o svim kategorijama aktivnosti obrade koje provodi po Tvom nalogu sukladno čl. 30 st. 2 GDPR-a. Evidencija Ti se mora staviti na raspolaganje na zahtjev.
5.2 Ako bi podaci po nalogu kod CONTRIMA-e bili ugroženi ovrhom ili zapljenom, stečajnim ili postupkom nagodbe ili drugim događajima ili mjerama trećih osoba, CONTRIMA Te mora o tome odmah obavijestiti, osim ako je to zabranjeno sudskim ili upravnim nalogom. U tom će kontekstu CONTRIMA odmah obavijestiti sva nadležna tijela da isključiva ovlast odlučivanja o podacima pripada naručitelju kao „voditelju obrade“ u smislu GDPR-a.
6. Odnosi s podizvršiteljima
6.1 Ugovorene usluge pružaju se uz uključivanje podizvršitelja navedenih u Prilogu 2. CONTRIMA je ovlaštena, u okviru svojih ugovornih obveza, uspostaviti podugovorne odnose s podizvršiteljima („odnos s podizvršiteljem“). Prije uspostave dodatnih podugovornih odnosa, CONTRIMA Te pisanim putem obavještava odnosno elektronički dokumentira u smislu čl. 28 st. 2 GDPR-a uz rok od četiri tjedna. Protiv izmjene možeš podnijeti prigovor u roku od dva tjedna od primitka prethodne obavijesti.
6.2 Odnos s podizvršiteljem u smislu ovih odredbi ne postoji ako CONTRIMA angažira treće osobe za usluge koje se smatraju čistim pomoćnim uslugama. To uključuje npr. poštanske ili telekomunikacijske usluge bez konkretnog odnosa prema uslugama koje CONTRIMA pruža za Tebe, kao i druge mjere za osiguranje povjerljivosti, dostupnosti, integriteta i otpornosti hardvera i softvera sustava za obradu podataka.
7. Prava kontrole
7.1 Ovlašten/a si redovito se uvjeravati u poštovanje odredaba ovog ugovora, osobito u provedbu i poštovanje tehničkih i organizacijskih mjera sukladno § 3.3 ovog sporazuma. U tu svrhu možeš npr. zatražiti informacije ili predočenje certifikata ili internih revizija ili provjeru tehničkih i organizacijskih mjera CONTRIMA-e tijekom uobičajenog radnog vremena osobno ili putem stručne treće osobe, pod uvjetom da ta osoba nije u konkurentskom odnosu s CONTRIMA-om.
7.2 Kontrole ćeš provoditi samo u potrebnom opsegu i uz primjereno uvažavanje poslovnih procesa CONTRIMA-e. Stranke će se pravodobno usuglasiti o vremenu i vrsti provjere.
7.3 Ti dokumentiraš rezultat kontrole i dostavljaš ga CONTRIMA-i. U slučaju pogrešaka ili nepravilnosti koje utvrdiš, osobito pri provjeri rezultata naloga, CONTRIMA-u odmah obavještavaš.
8. Prava ispitanika
8.1 CONTRIMA Te, gdje je moguće, uz odgovarajuće tehničke i organizacijske mjere podržava u ispunjavanju Tvojih obveza sukladno čl. 12 do 22 te čl. 32 do 36 GDPR-a. CONTRIMA će Ti odmah, a najkasnije u roku od 7 radnih dana, dati tražene informacije o podacima po nalogu, ako Ti sam/a ne raspolažeš odgovarajućim informacijama.
8.2 Ako ispitanik ostvaruje svoja prava sukladno čl. 16 do 18 GDPR-a, CONTRIMA je obvezna, po Tvojim uputama, odmah, a najkasnije u roku od 7 radnih dana, ispraviti, izbrisati ili ograničiti podatke po nalogu. CONTRIMA će Ti na zahtjev pisanim putem dokazati brisanje, ispravak odnosno ograničenje podataka.
8.3 Ako ispitanik svoja prava, primjerice pravo na pristup, ispravak ili brisanje u vezi sa svojim podacima, ostvaruje izravno prema CONTRIMA-i, CONTRIMA će taj zahtjev odmah proslijediti Tebi i pričekati Tvoje upute. Bez odgovarajuće pojedinačne upute CONTRIMA neće stupati u kontakt s ispitanikom.
9. Trajanje i raskid
9.1 Trajanje ovog ugovora odgovara trajanju glavnog ugovora. U slučaju dvojbe, raskid glavnog ugovora smatra se i raskidom ovog ugovora, a raskid ovog ugovora smatra se raskidom glavnog ugovora.
9.2 Uvijek imaš pravo na izvanredni raskid ovog ugovora iz važnog razloga. Važan razlog postoji ako CONTRIMA ne ispunjava svoje obveze iz ovog ugovora, namjerno ili krajnjom nepažnjom krši odredbe GDPR-a ili ne može ili ne želi provesti uputu. Kod jednostavnih – dakle ni namjernih ni krajnje nepažljivih – povreda, najprije CONTRIMA-i određuješ primjeren rok u kojem CONTRIMA može otkloniti povredu. Nakon bezuspješnog isteka tog roka, imaš pravo na izvanredni raskid.
10. Brisanje i povrat nakon završetka ugovora
10.1 CONTRIMA će Ti nakon prestanka glavnog ugovora ili u bilo koje vrijeme na zahtjev vratiti sve podatke predane CONTRIMA-i ili ih, na zahtjev, ako ne postoji zakonski rok čuvanja, u cijelosti i neopozivo izbrisati. To vrijedi i za umnoške podataka po nalogu kod CONTRIMA-e, poput sigurnosnih kopija, ali ne i za dokumentacije koje služe kao dokaz obrade podataka po nalogu u skladu s nalogom i propisima. Takve dokumentacije CONTRIMA mora čuvati tijekom trajanja zakonskih rokova čuvanja.
10.2 Imaš pravo na prikladan način kontrolirati potpun i ugovorno ispravan povrat odnosno brisanje podataka kod CONTRIMA-e.
10.3 CONTRIMA je obvezna i nakon prestanka glavnog ugovora povjerljivo postupati s podacima koji su joj postali poznati u vezi s glavnim ugovorom.
11. Odgovornost
11.1 Odgovornost stranaka uređuje se čl. 82 GDPR-a. Odgovornost CONTRIMA-e prema Tebi zbog povrede obveza iz ovog ugovora ili glavnog ugovora time nije pogođena.
11.2 Stranke se uzajamno oslobađaju od odgovornosti ako jedna stranka dokaže da ni na koji način nije odgovorna za okolnost zbog koje je ispitaniku nastala šteta. § 11 st. 2 reč. 1 primjenjuje se na odgovarajući način i u slučaju novčane kazne izrečene protiv jedne stranke, pri čemu se oslobođenje provodi u opsegu u kojem druga stranka snosi dio odgovornosti za povredu sankcioniranu novčanom kaznom.
12. Završne odredbe
12.1 Izmjene i dopune ovog sporazuma zahtijevaju pisani oblik u smislu čl. 28 st. 9 GDPR-a. To vrijedi i za odricanje od ovog zahtjeva oblika.
12.2 Odredbe ovog ugovora u slučaju dvojbe imaju prednost pred odredbama glavnog ugovora. Ako se pojedine odredbe ovog sporazuma u cijelosti ili djelomično pokažu nevažećima ili neprovedivima, ili zbog promjena zakonodavstva nakon sklapanja ugovora postanu nevažeće ili neprovedive, to ne utječe na valjanost ostalih odredbi. Umjesto nevažeće ili neprovedive odredbe treba stupiti na snagu važeća i provediva odredba koja se što je moguće više približava smislu i svrsi ništetne odredbe.
12.3 Ovaj ugovor podliježe pravu Savezne Republike Njemačke. CONTRIMA stavlja ove uvjete na raspolaganje radi boljeg razumijevanja u više jezičnih verzija. U slučaju nepodudarnosti, mjerodavna je engleska jezična verzija ovog ugovora o obradi podataka po nalogu.
Prilog 1: Tehničke i organizacijske mjere
1. Tehničke i organizacijske sigurnosne mjere
CONTRIMA je obvezna provoditi odgovarajuće tehničke i organizacijske mjere tako da se obrada podataka po nalogu provodi u skladu sa zakonskim zahtjevima te da je zaštita prava ispitanika osigurana na primjeren način.
2. Unutarnja organizacija
CONTRIMA će svoju unutarnju organizaciju urediti tako da udovolji posebnim zahtjevima zaštite podataka. Pri tome je osobito potrebno poduzeti mjere koje su, ovisno o vrsti podataka ili kategorija podataka koje treba zaštititi, prikladne.
3. Konkretizacija pojedinačnih mjera
Detaljno se određuju sljedeće mjere koje služe provedbi zahtjeva iz čl. 32 GDPR-a:
| Br. | Mjera | Provedba mjere |
|---|---|---|
| 1 | Kontrola pristupa prostorijama | Produktivna obrada podataka odvija se isključivo u AWS cloudu; fizičke sustave za obradu podataka ondje osigurava AWS (usp. AVV i certifikate AWS-a). Administracija se obavlja s radnog mjesta zaštićenog pristupom u zaključivim prostorijama koje nisu javno dostupne, iza vatrozida. Nema pristupa javnosti i nema vlastitih serverskih prostorija. |
| 2 | Kontrola pristupa sustavu | Pristup sustavu samo putem osobne prijave s korisničkim imenom i lozinkom. Administratorski i AWS pristupi zaštićeni su snažnim lozinkama i dvofaktorskom autentifikacijom. Krajnji uređaji osigurani su prijavom u operativni sustav, vatrozidom i enkripcijom diska. |
| 3 | Kontrola ovlasti pristupa | Koncept uloga i ovlaštenja u aplikaciji s centralnom provjerom ovlaštenja, provjera na strani poslužitelja na svim krajnjim točkama koje mijenjaju podatke, zaštita od CSRF-a te isključivo parametrizirani pristupi bazi podataka. Na razini infrastrukture minimalan broj administratora (rad jedne osobe) i dodjela prava prema načelu najmanjih privilegija. |
| 4 | Kontrola razdvajanja | Višekorisnička logička razdvojenost svih podataka po fotografu putem jedinstvene dodjele vlasništva; odvojeno produkcijsko okruženje. Logičko razdvajanje je dostatno. |
| 5 | Pseudonimizacija / minimizacija podataka | Pristup vanjskih osoba putem nasumičnih tokena koje nije moguće pogoditi (trajna poveznica). Prikupljaju se samo podaci potrebni za odgovarajuću svrhu (u biti adresa e-pošte); bilješke za prepoznavanje namjerno se drže kratkima i neutralnima. |
| 6 | Kontrola prijenosa | Prijenos isključivo putem šifriranih veza (TLS/HTTPS). Pohrana slikovnih i ugovornih podataka na šifriranom objektnom spremištu (S3 Server-Side Encryption). Prosljeđivanje podizvršiteljima samo u potrebnom opsegu na temelju AVV-a odnosno standardnih ugovornih klauzula EU-a. |
| 7 | Kontrola unosa | Vođenje zapisa o radnjama relevantnima za dokazivanje na razini aplikacije, osobito prihvati ugovora i suglasnosti s vremenskom oznakom, IP adresom, informacijom o uređaju i hashom verzije te događaji plaćanja. Zbog rada jedne osobe, svaki unos, izmjena i brisanje može se pripisati jednoj jedinoj djelujućoj osobi. |
| 8 | Dostupnost i otpornost | Baza podataka redundantno raspoređena preko više AWS zona odnosno regija unutar EU odnosno EGP-a; automatizirani snapshotovi baze podataka kao sigurnosna kopija; sigurnosne kopije koda i poslužitelja te unaprijed pripremljena slika poslužitelja (AMI) za brzu obnovu; dodatni lokalni sustav sigurnosnih kopija; dokumentirani plan za izvanredne situacije i ponovni start. |
| 9 | Upravljanje zaštitom podataka | Odgovoran je direktor društva CONTRIMA GmbH. Nije imenovan službenik za zaštitu podataka jer ne postoji zakonska obveza imenovanja. Ispunjavanje obveza informiranja sukladno čl. 13 GDPR-a u postupku aktivacije, postojeći proces za obradu zahtjeva ispitanika te vođenje evidencije aktivnosti obrade sukladno čl. 30 GDPR-a. |
| 10 | Upravljanje odgovorom na incidente | Vatrozid s redovitim ažuriranjem; dokumentirani proces za otkrivanje i prijavu povreda zaštite podataka sukladno čl. 33 i 34 GDPR-a uključujući odmah obavještavanje naručitelja. |
| 11 | Postavke prilagođene zaštiti podataka | Privacy by default: nema prikupljanja iznad potrebnog, pregledi slika samo s vodenim žigom te dostupnost originala tek nakon dodijeljenog ovlaštenja, kao i jednostavno ostvarivanje prava na povlačenje putem sučelja. |
| 12 | Kontrola obrade po nalogu (podizvršitelji obrade) | Pažljiv odabir; sklapanje AVV-a odnosno standardnih ugovornih klauzula EU-a (Modul 3) sa svim podizvršiteljima obrade, a u slučaju povezanosti s trećim zemljama s odgovarajućim jamstvima; informiranje naručitelja prije uključivanja ili zamjene; osiguranje brisanja podataka nakon završetka naloga. Trenutačno se koriste: Stripe (obrada plaćanja), Amazon Web Services (hosting/pohrana), DeepL (prijevod prikaznih tekstova). |
Prilog 2: Angažirani podizvršitelji
Podizvršitelji uključeni prema točki 6.1 sporazuma, na čije korištenje pristaješ:
| Podizvođač (naziv, adresa odnosno sjedište) |
Predmet usluge u okviru obrade po nalogu |
|---|---|
| Stripe Payments Europe, Ltd. 1 Grand Canal Street Lower, Grand Canal Dock Dublin, D02 H210, Irska („Stripe“) |
Obrada plaćanja; u slučaju prodaje podaci o plaćanju, identitetu i transakciji kupca. (vidi u vezi s tim i 6. iz Opća pravila privatnosti) |
| Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, L-1855 Luksemburg („AWS“) |
Web i hosting baze podataka Pohrana i obrada slikovnih podataka (originali, varijante, arhiva, izvozi) uključujući EXIF metapodatke. Usluge e-pošte (vidi u vezi s tim i 6. iz Opća pravila privatnosti) |
| DeepL SE Maarweg 165 50825 Köln („DeepL“) |
Po potrebi prijevod bilješke za prepoznavanje i po potrebi naziva kolekcije na jezik trajne poveznice. (vidi u vezi s tim i 6. iz Opća pravila privatnosti) |
Verzija 2 · 26. srp 2026.
Data Processing Agreement between CONTRIMA and the Photographer
Between
the data processor
Contrima GmbH, represented by its managing director Mr Mark Reinhardt, Enzianweg 29, 71384 Weinstadt
(hereinafter ‘CONTRIMA’)
and
the Data Controller
{photographer_name}
{photographer_address}
{photographer_email}
(hereinafter “you”)
Preamble
CONTRIMA provides services to you for the provision of an infrastructure for the transmission of photographs to the persons depicted therein, as well as for the management of image licence agreements (hereinafter: “Main Contract”). Part of the performance of the Main Contract involves the processing of personal data relating to the persons depicted, which you transmit to CONTRIMA. In order to comply with the requirements of the GDPR in such circumstances, you, as the data controller within the meaning of data protection law, enter into the following data processing agreement with CONTRIMA.
1. Subject matter/scope of the engagement
1.1 The cooperation between the parties in accordance with the Main Contract entails that CONTRIMA will have access to personal data provided by you (hereinafter ‘Processed Data’) and that it processes this data exclusively on your behalf and in accordance with your instructions within the meaning of Article 4(8) and Article 28 of the GDPR.
1.2 The following data subject categories may be affected by the processing:
| Data subjects (categories) | Type of data |
|---|---|
| Persons depicted |
|
| Legal guardians of the persons depicted |
|
| Contact persons at public authorities (e.g. tax authorities) |
|
1.3 The nature and scope of the processing of order data are determined by the purposes of the main contract and are limited to these. The duration of the processing corresponds to the term of the main contract.
1.4 CONTRIMA is prohibited from processing contract data in any manner that deviates from or goes beyond the provisions set out in Annex 1 and clause 1.2. This also applies to the use of anonymised data.
1.5 The processing of order data shall take place exclusively within the territory of the Federal Republic of Germany, in a Member State of the European Union or in another State party to the Agreement on the European Economic Area. Any transfer to a third country requires the prior written consent of the client and may only take place if the specific conditions set out in Articles 44 to 49 of the GDPR are met.
1.6 The provisions of this contract apply to all activities related to the main contract in which CONTRIMA and its employees or persons commissioned by CONTRIMA come into contact with personal data originating from you or collected on your behalf.
2. Your authority to issue instructions
2.1 CONTRIMA shall process the contract data only within the scope of the contract and exclusively on your behalf and in accordance with your instructions within the meaning of Article 28 of the GDPR (processing on behalf of a controller); this applies in particular to the transfer of personal data to a third country. You have the sole right to issue instructions regarding the nature, scope and method of the processing activities (hereinafter also referred to as the ‘right to issue instructions’). If CONTRIMA is obliged to carry out further processing under the law of the European Union or the Member States to which it is subject, CONTRIMA shall inform you of these legal requirements prior to processing.
2.2 Instructions to CONTRIMA must, as a general rule, be given by you in writing (email address: info@contrima.com).
2.3 If CONTRIMA considers that one of your instructions contravenes data protection regulations, CONTRIMA must inform you of this without delay. CONTRIMA is entitled to suspend the implementation of the instruction in question until it is confirmed or amended by the client.
3. CONTRIMA’s protective measures
3.1 CONTRIMA is obliged to comply with the statutory provisions on data protection and not to disclose the information obtained from you to third parties or to prevent them from accessing it. Data must be secured against unauthorised access, taking into account the state of the art.
3.2 Furthermore, CONTRIMA shall require all persons entrusted by CONTRIMA with the processing and performance of this contract (hereinafter referred to as ‘employees’) to undertake in writing to maintain confidentiality (Obligation of confidentiality, Article 28(3)(b) of the GDPR) and shall ensure compliance with this obligation with due care. CONTRIMA shall provide you with evidence of this upon request.
3.3 CONTRIMA shall organise its internal operations in such a way as to meet the specific requirements of data protection. CONTRIMA undertakes to implement all appropriate technical and organisational measures to ensure the adequate protection of the commissioned data in accordance with Article 32 of the GDPR, in particular the measures set out in Annex 1 to this contract, and to maintain these for the duration of the processing of the commissioned data.
3.4 CONTRIMA reserves the right to amend the technical and organisational measures put in place, whilst ensuring that the level of protection agreed in the contract is not compromised. CONTRIMA must inform you in writing without delay if there is reason to believe that the measures set out in Annex 1 are no longer sufficient, and will consult with you regarding further technical and organisational measures.
3.5 At your request, CONTRIMA shall demonstrate compliance with the technical and organisational measures set out in Annex 1 by providing appropriate evidence.
4. Obligations to provide information and support
4.1 In the event of disruptions, suspected data breaches or breaches of CONTRIMA’s contractual obligations, suspected security incidents or other irregularities in the processing of the contract data, whether by persons employed by CONTRIMA in the context of the contract or by third parties, CONTRIMA shall inform you without delay, but at the latest within 24 hours, in writing or by electronic means. The same applies to inspections of CONTRIMA by the data protection supervisory authority. Notifications pursuant to Section 4(1), first sentence, shall in each case contain at least the information specified in Article 33(3) of the GDPR.
4.2 In the event referred to in Section 4.1, CONTRIMA shall assist you, to the extent reasonably practicable, in fulfilling its relevant obligations to provide information, take remedial action and keep you informed. In particular, CONTRIMA shall immediately implement the necessary measures to secure the data and to mitigate any potential adverse consequences for the data subjects, and shall inform you accordingly.
4.3 CONTRIMA undertakes to provide you, upon your verbal or written request and within a reasonable period, with all information and evidence necessary to carry out an audit in accordance with § 7.1 of this contract. Furthermore, at your request, CONTRIMA will provide you with a comprehensive and up-to-date data protection and security policy for the processing of personal data, as well as a list of authorised access holders.
5. Other obligations of CONTRIMA
5.1 CONTRIMA is obliged to maintain a record of all categories of processing activities carried out on your behalf in accordance with Article 30(2) of the GDPR. This record must be made available to you upon request.
5.2 Should the data processed on your behalf at CONTRIMA be at risk due to attachment or seizure, insolvency or composition proceedings, or other events or measures taken by third parties, CONTRIMA must inform you of this without delay, provided this is not prohibited by a court or official order. In this context, CONTRIMA shall immediately inform all relevant authorities that decision-making authority over the data lies exclusively with the client as the ‘controller’ within the meaning of the GDPR.
6. Subcontracting
6.1 The contractually agreed services shall be performed with the involvement of the subcontractors listed in Annex 2. CONTRIMA is authorised, within the scope of its contractual obligations, to enter into subcontracting relationships with subcontractors (‘subcontracting relationship’). Before entering into any further subcontracting relationships, CONTRIMA shall inform you in writing or by electronic means in accordance with Article 28(2) of the GDPR, giving four weeks’ notice. You may object to the change within two weeks of receiving the aforementioned notification.
6.2 A subcontracting relationship within the meaning of these provisions does not exist if CONTRIMA commissions third parties to provide services that are to be regarded as purely ancillary services. These include, for example, postal or telecommunications services with no specific connection to the services CONTRIMA provides for you, as well as other measures to ensure the confidentiality, availability, integrity and resilience of the hardware and software of data processing systems.
7. Rights of inspection
7.1 You are entitled to verify, on a regular basis, compliance with the provisions of this contract, in particular the implementation of and compliance with the technical and organisational measures set out in clause 3.3 of this agreement. To this end, you may, for example, request information, ask to be provided with certifications or internal audit reports, or have CONTRIMA’s technical and organisational measures inspected yourself during normal business hours or by a competent third party, provided that such third party is not in competition with CONTRIMA.
7.2 You shall carry out inspections only to the extent necessary and shall take due account of CONTRIMA’s operational processes. The parties shall agree in good time on the timing and nature of the inspection.
7.3 You shall document the results of the audit and notify CONTRIMA thereof. In the event of errors or irregularities which you identify, in particular when auditing the results of orders, you shall inform CONTRIMA without delay.
8. Rights of data subjects
8.1 CONTRIMA shall, where possible, support you with appropriate technical and organisational measures in fulfilling your obligations under Articles 12 to 22 and Articles 32 to 36 of the GDPR. CONTRIMA shall provide you with the requested information regarding processing data without delay, but no later than within 7 working days, unless you already have the relevant information yourself.
8.2 If a data subject exercises their rights under Articles 16 to 18 of the GDPR, CONTRIMA is obliged, on your instructions, to rectify, erase or restrict the processing of the data without undue delay, and at the latest within 7 working days. CONTRIMA will provide you with written confirmation of the erasure, rectification or restriction of the data upon request.
8.3 If a data subject exercises rights – such as the right to access, rectification or erasure of their data – directly against CONTRIMA, CONTRIMA shall forward this request to you without delay and await your instructions. CONTRIMA shall not contact the data subject without specific instructions to do so.
9. Term and Termination
9.1 The term of this contract corresponds to the term of the main contract. In case of doubt, termination of the main contract shall also be deemed to be termination of this contract, and termination of this contract shall be deemed to be termination of the main contract.
9.2 You are entitled at any time to terminate this contract extraordinarily for good cause. Good cause shall be deemed to exist if CONTRIMA fails to fulfil its obligations under this contract, breaches provisions of the GDPR intentionally or through gross negligence, or is unable or unwilling to carry out an instruction. In the case of minor breaches – i.e. those that are neither intentional nor due to gross negligence – you shall first set CONTRIMA a reasonable period within which CONTRIMA may remedy the breach. Once this period has expired without result, you shall then be entitled to terminate this contract without notice.
10. Deletion and Return upon Termination of the Contract
10.1 Upon termination of the main contract or at any time upon request, CONTRIMA shall return to you all data provided to CONTRIMA or, upon request, delete it completely and irrevocably, provided that no statutory retention period applies. This also applies to copies of the order data held by CONTRIMA, such as data backups, but not to documentation serving as evidence of the proper and compliant processing of the order data. Such documentation must be retained by CONTRIMA for the duration of the statutory retention periods.
10.2 You have the right to verify, in an appropriate manner, that the data has been returned or deleted by CONTRIMA in full and in accordance with the contract.
10.3 CONTRIMA is obliged to treat as confidential any data that has come to its knowledge in connection with the main contract, even after the main contract has ended.
11. Liability
11.1 The liability of the parties is governed by Article 82 of the GDPR. This does not affect CONTRIMA’s liability towards you for any breach of obligations arising from this contract or the main contract.
11.2 Each party shall be exempt from liability if it proves that it is in no way responsible for the circumstance that caused the damage to a data subject. Section 11(2), first sentence, shall apply mutatis mutandis in the event of a fine being imposed on a party, whereby the indemnification shall apply to the extent that the other party bears a share of the responsibility for the infringement sanctioned by the fine.
12. Final Provisions
12.1 Any amendments or additions to this agreement must be made in writing in accordance with Article 28(9) of the GDPR. This also applies to any waiver of this formal requirement.
12.2 In the event of any doubt, the provisions of this Agreement shall take precedence over those of the main contract. Should any individual provisions of this Agreement prove to be wholly or partially invalid or unenforceable, or should they become invalid or unenforceable as a result of legislative changes following the conclusion of the Agreement, this shall not affect the validity of the remaining provisions. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision that comes as close as possible to the meaning and purpose of the invalid provision.
12.3 This contract is governed by the law of the Federal Republic of Germany. CONTRIMA provides these terms and conditions in a variety of language versions for the sake of clarity. In the event of any discrepancies, the English version of this Data Processing Agreement shall prevail.
Appendix 1: Technical and organisational measures
1. Technical and Organisational Security Measures
CONTRIMA is obliged to implement appropriate technical and organisational measures to ensure that the processing of the commissioned data is carried out in accordance with the statutory requirements and that the rights of the data subject are adequately safeguarded.
2. Internal Organisation
CONTRIMA shall structure its internal organisation in such a way as to meet the specific requirements of data protection. In particular, measures must be taken that are appropriate to the nature of the data or categories of data to be protected.
3. Specification of individual measures
Specifically, the following measures are set out to implement the requirements of Article 32 of the GDPR:
| No. | Measure | Implementation of the measure |
|---|---|---|
| 1 | Access control | Productive data processing takes place exclusively in the AWS cloud; the physical data processing facilities there are secured by AWS (see AWS Terms of Service and certifications). Administration is carried out from an access-controlled workstation in lockable, non-publicly accessible rooms behind a firewall. There is no public access and no dedicated server rooms. |
| 2 | Access Control | System access is granted only via personal login with a username and password. Administrative and AWS accesses are protected by strong passwords and two-factor authentication. End devices are secured by operating system login, a firewall and disk encryption. |
| 3 | Access control | Role- and authorisation-based concept within the application, featuring centralised authorisation checks, server-side validation on all endpoints that modify data, protection against CSRF, and exclusively parameterised database access. At the infrastructure level, a minimum number of administrators (single-person operation) and the granting of rights in accordance with the principle of least privilege. |
| 4 | Segregation of duties | Multi-tenant logical separation of all data for each photographer via a unique owner assignment; separate production environment. Logical separation is sufficient. |
| 5 | Pseudonymisation / Data minimisation | Access for external parties via random, non-guessable tokens (permanent link). Only the data necessary for the respective purpose is collected (essentially the email address); identifying notes are deliberately kept brief and neutral. |
| 6 | Control of data disclosure | Transmission takes place exclusively via encrypted connections (TLS/HTTPS). Image and contract data are stored on encrypted object storage (S3 Server-Side Encryption). Data is transferred to subcontractors only to the extent necessary, on the basis of the Data Processing Agreement (DPA) or EU Standard Contractual Clauses. |
| 7 | Input control | Logging of audit-relevant operations at application level, in particular the acceptance of agreements and consents, including timestamps, IP addresses, device information and version hashes, as well as payment events. As the service is operated by a single person, every entry, modification and deletion can be traced back to a single individual. |
| 8 | Availability and Resilience | Database redundancy across multiple AWS zones or regions within the EU or the EEA; automated database snapshots as backups; code and server backups, as well as a pre-configured server image (AMI) for rapid recovery; additional local backup system; documented emergency and recovery plan. |
| 9 | Data Protection Management | The Managing Director of CONTRIMA GmbH is responsible. No data protection officer has been appointed, as there is no legal obligation to do so. Compliance with the information obligations under Article 13 of the GDPR during the activation process; an existing process for handling data subjects’ enquiries; and a register of processing activities maintained in accordance with Article 30 of the GDPR. |
| 10 | Incident Response Management | Firewall updated regularly; documented process for detecting and reporting data breaches in accordance with Articles 33 and 34 of the GDPR, including the immediate notification of the client. |
| 11 | Privacy-friendly default settings | Privacy by default: no data collected beyond what is necessary; image previews only with watermarks; original files provided only after authorisation has been granted; and the right to withdraw consent can be exercised easily via the user interface. |
| 12 | Contract management (sub-processors) | Careful selection; conclusion of data processing agreements or EU Standard Contractual Clauses (Module 3) with all sub-processors, with appropriate safeguards where third countries are involved; notification of the client prior to engaging or replacing sub-processors; ensuring data erasure upon termination of the contract. Currently used: Stripe (payment processing), Amazon Web Services (hosting/storage), DeepL (translation of advert copy). |
Appendix 2: Appointed Sub-processors
Sub-processors included under clause 6.1 of the agreement, to the use of whom you consent:
| Subcontractor (name, address or registered office) |
Scope of services within the framework of data processing |
|---|---|
| Stripe Payments Europe, Ltd. 1 Grand Canal Street Lower, Grand Canal Dock , Dublin, D02 H210, Ireland (“Stripe”) |
Payment processing; in the event of a sale, the purchaser’s payment, identity and transaction data (see also clause 6 of Privacy Policy) |
| Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, L-1855 Luxembourg (“AWS”) |
Web and database hosting ; storage and processing of image data (originals, variants, archive, exports), including EXIF metadata. Email services (see also section 6 of Privacy Policy) |
| DeepL SE , Maarweg 165 , 50825 Cologne (“DeepL”) |
Where applicable, translation of the recognition note and, where applicable, the collection name into the language of the permanent link (see also 6. from Privacy Policy) |